Holon: Communication Workflow Analysis Book 2

Somewhere in your organization, a critical message—a bill, a statement, a marketing note, or a government notice like a request for proof of income—is on a journey.
Intake logs the need. Composition builds the message. Address Hygiene decides where it should land. Sortation lines it up for print or digital. Finishing packages it. Distribution sends it. Feedback tells you what actually happened.

Most teams—and many government IT shops—treat these as separate jobs. Holon thinking sees parts-within-wholes: mini systems that talk to each other. When they connect, costs drop, errors shrink, delivery speeds up, and people actually get what they need. When they don’t, you burn money on return mail, missed emails, long call queues, delayed benefits, and compliance risk.

This book shows you how to see the whole system at once—then fix the right part first. Clear steps. Real examples. Fast wins. Because better workflow isn’t just efficiency; it’s public trust, delivered.